FAQ

How to Download SVG Files?

When you order an SVG from Decouverre, you will see a download button link for the design. Right click on the link / button, and choose “Save Link as”. A navigation window will open that allows you to specify where you want the file to be saved on your computer. Choose where you want the file to go, and click “Save”. Be sure to choose a location that is easy to find such as your Desktop or Downloads folder.

How to Unzip SVG Files?

Most SVG designs include several file types in addition to SVG format, so the files will usually download as a zip (compressed) file. Zipped files look like a folder or file with a zipper on it. Zip files need to be unzipped (extracted) before you can view and open the files inside. On a Mac, you double-click the zip file and it will unzip. A regular folder icon will appear next to the zip file icon. On a PC, you need to right-click the zip file, choose “Extract all” and follow the prompts. In the Extraction Wizard, choose where you want the file to be saved on your computer. By default, it should unzip in the same location as the original zip file. Click “Extract”. The file will unzip, and a regular folder file will appear next to the zip file. Once unzipped, you can move the regular folder to a different location on your computer such as folder for cutting files. You can now just delete the zip file as it is no longer needed. Now when you open the design folder, you should see all the different filetypes included with the SVG, such as PDF or JPG.

How to open files in Silhouette Studio?

Please Note: You will need Silhouette Studio Designer Edition to open SVG files. Once your files have been downloaded and unzipped, you can simply click on File > Open: This will Open the SVG design directly in your workspace. You can also import the files to your library. Open the folder where the SVGs are saved, select the ones you want to import, then drag & drop them into your Silhouette Library. Once the designs are in your library, double-click the one you want to open it in the workspace. Another option, is to simply drag and drop the files into your workspace or library. Some files may appear with a Internet Explorer or Chrome icon-check that the extension reads .SVG or the file type document reads SVG Document. These files should open correctly.

SVGs will open with all design elements grouped together. To work with each design element individually, you need to right-click on the design and choose “Ungroup”. You may need to click Ungroup several times to ungroup some elements. The files do not need to be traced. They are ready to cut.

How to cut files in Silhouette Studio?

Once your material is loaded into your Silhouette Cameo, click SEND. The send panel will open and you can now choose your materials and cut settings. For design layers with intricate details, choose a slower speed setting, newer blade and a cutting mat that is less tacky for best results. For more information on cutting detailed SVG files, please click here

How to open files in Cricut Design Space?

Once you have downloaded and unzipped your files, head to the Cricut Design Space. Sign in and click New Project to open up the Canvas. At the bottom of the right side menu, click the “Upload” button. Then click “Upload Image”. Drag & Drop your files or click the “Browse” button to locate the saved SVG file on your computer. Be sure to choose files with the SVG extension (.svg at the end). Some files may have a Internet Explorer, Chrome or another browser icon. & an SVG extension-These files are SVGs and should upload correctly. Choose your file and continue. In the Upload Image Page, you can name the image and add tags. Click “SAVE”. The uploaded image will appear in your “Recently uploaded images” section. Click on the image thumbnail and choose “Insert Image” to place the design on your Canvas. In the Layers panel ,on the right side there will be a separate layer for each shape/element in the design. The design elements will all be grouped together. Right -click on the design to “ungroup” if need be. For designs with score lines, be sure to select the design element and click “Attach” button in the Layers panel to group score lines with element. You can now cut the design by clicking “Make It”.

What is the Return or Refund Policy?

We strive to make sure you are a happy crafter. Although, we do not offer refunds on our products as they are digital, we want to make sure you are satisfied. We have a Help section here with answers to the common questions you may have. If you are still having trouble, have a compatible machine and software, please contact us by clicking here and we will help you to get back to crafting in no time.

Where can I view the Assembly Videos for the product I purchased?

The accompanying Assembly video is located on the product page, below the product image.

What are your Customer Support hours?

We are open Monday to Friday from 9AM to 5PM. Please visit our FAQ section , in case the answer to your question resides there. If you cannot find your answers there, please contact us here. We do our best to answer all email inquiries within 24 hrs, though typically within just a few hours. We will get you back to crafting lickety split!

How to cut detailed or intricate SVG files?

Please click here for more tips on cutting detailed or intricate cuts on your machine.